Shipping & Payment Policy
1. Shipping countries
2. Order processing time
3. Shipping rates and delivery estimates
4. Payment methods
5. Modifying or canceling an order
6. Damages and packages lost in transit
7. Missing packages
8. Returns policy
9. Fraudulent activities
1. Shipping countries
We ship to customers in the United States, Canada, and the United Kingdom.
2. Order processing time
Orders are processed within 1-2 business days, from Monday to Friday excluding statutory holidays.
3. Shipping rates and delivery estimates
The exact cost and estimated delivery time of your order will be provided at checkout.
United States |
||
|---|---|---|
| Shipping method | Shipping time | Cost |
| Standard (Hojicha Powder) | 3-7 business days | $5-10 USD |
| Standard | 5-8 business days | $5-10 USD |
| Express (Hojicha Powder) | 2-3 business days | $10-15 USD |
| Express | 3-5 business days | $10-15 USD |
Canada |
||
|---|---|---|
| Shipping method | Shipping time | Cost |
| Expedited | 4-7 business days | $5-12 CAD |
United Kingdom |
||
|---|---|---|
| Shipping method | Shipping Time | Cost |
| Standard (Hojicha Powder) | 3-5 business days | £5 GBP |
| Standard | 5-10 business days | £5-15 GBP |
| Express (Hojicha Powder) | 2 business days | £7-25 GBP |
| Express | 3-5 business days | £7-25 GBP |
4. Payment methods
We only accept credit cards at this time (VISA, Mastercard, American Express, Discover, and Diners Club). Prices are displayed in your domestic currency (USD, CAD, or GBP) during checkout.
5. Modifying or canceling an order
If you make an error when placing an order, contact us immediately at hi@hojicha.co so that we can assist you. Please do not place a new order as it will result in a cancelation fee on the original order. If you wish to cancel an order, contact us within 30 minutes of placing the order. We cannot guarantee that we will be able to cancel the order if you contact us at a later time. There's a 5% cancelation fee on canceled orders which partially covers our payment processing and currency conversion fees.
6. Damages and packages lost in transit
If your order was damaged or if your package was lost during transit, please contact us to file a claim with the shipping carrier. A package is considered lost when there's no tracking updates for 30 consecutive days. We will replace all items damaged or lost in transit once the shipping carrier accepts the claim. Orders lost due to incomplete or incorrect information such as wrong addresses, incomplete names, or fake phone numbers do not qualify for item replacements.
7. Missing packages
If you receive a delivery notification but are unable to find the package at the location specified by the shipping carrier, please contact them immediately to report the issue. Failing to contact the shipping carrier promptly will reduce the chances of locating your parcel. Note that we are unable to file a claim for packages marked as delivered.
8. Returns policy
All sales are final. Due to the nature of our products, we do not accept returns and we do not offer refunds.
9. Fraudulent activities
We reserve the right to cancel suspicious orders flagged by our payment processor as well as orders containing fake contact information. Cancelation fees may apply. Attempts to commit chargeback fraud or refund fraud will be reported to local authorities and to federal cybercrime agencies.
For any other concerns or issues, please contact us at hi@hojicha.co and we will be happy to help you.